Rent a Volkswagen camper

Terms and Conditions VanCamper

The Terms and Conditions apply to all agreements between VanCamper bv (hereafter referred to as “lessor”) and the customer (hereafter referred to as “lessee”), and are applicable to all types of vehicles let by VanCamper bv. The Terms and Conditions can be requested from VanCamper bv, can be consulted on the website HYPERLINK “http://www.vancamper.eu/”www.vancamper.eu, or on bluebirdcampers.com, and is available upon request at the Chamber of Commerce of Rotterdam (the Netherlands) under registration number (KvK nummer): 52189732.

1. Obligations of lessor

Lessor is required to provide the camper as follows:

1a) Camper must be provided at the indicated time;

1b) Camper must be provided in a reliable and safe condition, corresponding with legal requirements as stated in the Dutch APK (Algemene Periodieke Keuring), ;

1c) Camper must be provided clean and with a complete inventory;

1d) Camper must be provided with corresponding documents: vehicle registration certificate (parts 1A and 1B), proof of APK-examination, and insurance papers;

1e) Vehicle must be covered by legal liability insurance;

1f) Lessor must instruct lessee upon the start of the rental period as to the use, management and maintenance of the camper and inventory.

1g) At the time of the handover of the camper, lessor and lessee will review important issues and check for possible damage, and lessor and lessee will declare they accept the state of the camper at the moment of handover;

1h) At the termination of the rental period, lessor and lessee will check the condition of the camper to determine any possible damage.

2. Obligations of lessee

Lessee has the following obligations:

2a) Lessee must pay the rental fee or cancellation fee, even if lessee uses the camper for a shorter period than the agreed rental period;

2b) Lessee must use the camper carefully, safely and in accordance with its purpose;

2c) Lessee is not allowed to alter the camper or inventory, including the use of adhesive stickers;

2d) Lessee must follow the instructions of lessor with regard to the use, management and maintenance of the camper;

2e) Lessee is not allowed to let third parties use, borrow or (sub)let the camper;

2f) Lessee must ensure only the authorized lessee and / or the registered authorized co-lessee(s) drive the camper. Anyone driving the camper must possess a valid driver’s license category B and must be at least 21 years of age.

2g) During the rental period, lessee must take care of all obvious maintenance aspects of the camper, such as checking regularly (at least once per 1,000 kilometres) that oil level, brake fluid level and tyre pressure are in order;

2h) Smoking inside the camper is not allowed, while cooking inside the camper is at the express risk of lessee and co-lessee(s);

2i) Camper must not be used for relocation purposes, and camper must not be used on unpaved roads for a long time;

2j) If lessee suspects the occurrence of damage, a defect regarding the engine or a mechanical defect during the use of the camper, lessee must always immediately contact lessor. Lessor will then instruct lessee on the actions that need to be taken.

2k) Lessee must inform lessor before making a reservation, in cases of disability or other circumstances that could affect road safety and / or that could increase risks for driver, co-lessee(s) or the vehicle.

3. Cancellation

3a) Lessee must cancel a reservation by registered mail. The delivery date of the registered letter will be construed as the official date of cancellation;

3b) In case of cancellation, lessee will owe lessor a percentage of the rental fee. The amount will depend on the amount of days between the date of cancellation and the date of the start of the rental period:

– More than 56 days (8 weeks) before the start of rental period: 25% of rental fee

– More than 28 days (4 weeks) before the start of rental period: 50% of rental fee

– 28 days (4 weeks) or fewer before the start of rental period: 90% of rental fee

– On or after the start of rental period: 100% of rental fee;

3c) Returning a rented camper before the end of the agreed rental period will never result in restitution of (part of) the rental fee.

4. Shortcomings

4a) Lessor has the right to dissolve the rental agreement at any time without judicial intervention, in case lessor believes that the rented material is not treated carefully by lessee, or in case lessee does not fulfil their obligations towards lessor, in which case lessor is allowed to immediately appropriate the rented material, without prejudice to his right to claim compensation for damages;

4b) Regarding the shortcoming “not being able to deliver a camper or not being able to deliver a camper on time,” lessor will have the right to deliver a similar camper, equal – within reason – in size and layout;

4c) Lessor is never liable for costs resulting from “not being able to deliver a camper or not being able to deliver a camper on time” caused by force majeure or circumstances beyond control of the lessor;

4d) In case of dissolution, either complete or partial, of the rental agreement because of “not being able to deliver a camper or not being able to deliver a camper on time,” or because of a defect in the camper not attributable to lessee which causes the camper to no longer be fit for purpose, lessor will refund lessee either the complete or partial paid rental fee and deposit;

4e) In case lessee returns the camper later than agreed in the rental agreement, lessor will have the right to charge lessee an amount of €200 per day or part thereof.

5. Damages

5a) In case of damage caused to the camper, inventory and / or third parties because of loss, theft, a traffic accident, inappropriate use of the vehicle, mechanical defects, confiscation or an accident with damage to one or more parties, lessee must immediately contact lessor. Lessee must always follow the instructions of lessor.

5b) In case of damage caused to the camper, inventory and / or third parties because of loss, theft, a traffic accident, inappropriate use of the vehicle, mechanical defects, confiscation or an accident with damage to one or more parties, lessee is liable for a maximum amount corresponding to the deductible.

5c) The amount of the deductible is €500 per vehicle per rental period;

5d) Lessee will pay a deposit of €500 per vehicle per rental period;

5e) Damage to the camper, the inventory and / or third parties, regardless of the nature or cause, caused by the lessee or their co-lessee(s), will be paid for out of the deposit;

5f) In case of damage to the camper and / or third parties as a result of a traffic accident, whether or not caused by lessee, lessee is obliged to fill in the European Accident Statement (in Dutch: Europees Schadeformulier) and have the police make an official report if necessary.

5g) Costs as a result of burglary, loss and / or theft caused by negligence of lessee, will always be recovered from lessee;

5h) Damage (to the engine) as a result of low oil levels or low brake fluid levels, or caused by inappropriate use of the camper, will always lead to complete deduction of the deductible and to possible compensation for damages, by lessee;

5i) In case of confiscation by police or authorities, because the public authority believes that the camper is used to carry narcotics / drugs, because the vehicle was used recklessly, because lessee has been negligent with regard to the maintenance of the camper, or because of a violation of the law in any other way, lessee must completely compensate for damages suffered by lessor. Any costs incurred by the lessor, judicial or extra-judicial, will be paid for by lessee;

5j) (Fire) damage caused by smoking and / or cooking inside the camper by lessee or their co-lessee(s) will be completely recovered from lessee;

5k) In case of a defect or damage causing the camper to no longer be fit for purpose, lessee is responsible for the vehicle until repatriation of the vehicle to the Netherlands has been arranged by lessor;

5l) In case of a breakdown or a defect causing the camper to no longer be fit for purpose, lessee is never entitled to restitution of (part of) the rental fee;

5m) Lessor is never responsible for personal, intangible, tangible, or consequential damage or damage caused by injury, suffered by lessee or their co-lessee(s) caused by the use of the camper, mechanical failure, a traffic accident, or an accident with one or more parties involved.

6. Compensation and repairs

6a) Costs that are directly related to inappropriate use of the camper, not in accordance with its purpose, among which are the use of improper fuel type, oil usage, reparation of tyres, damage to glass, fines, judicial costs, etc. will always be paid by lessee;

6b) Operating costs of the camper, such as fuel costs, toll road fees, other fees, fines, and costs due to congestion pricing, will be completely paid by lessee during the period in which lessee is in control of the camper;

6c) Restoration of defects or repair(s), commissioned by lessee without prior consent by lessor, will never be paid for by lessor. Lessee will at all times follow the instructions of lessor;

6d) Costs of repair, with prior consent by lessor, will only be reimbursed by lessor after presentation of the original specified invoices (made out to VanCamper bv) and after presentation of any replaced defect parts. Not being able to produce mentioned invoices and / or replaced parts will give lessor the right not to compensate the costs. Compensation of invoices paid for in a foreign currency will be done at the mean rate of the currency at the date of handover of the invoice by lessee to lessor;

6e) Lessee is liable for any loss of documents, such as the vehicle registration certificate and the insurance certificate.

7. Reservation

7a) Lessee and the registered co-lessee(s) must produce a copy of their driver’s license or proof of identity to lessor to check their personal data as stated in their reservation. Upon handover of the camper, driver’s licenses will be checked for authenticity and validity. Driver’s licenses of all authorized drivers must be valid for the complete rental period;

7b) Personal data and copies of driver’s licenses will be retained on file by VanCamper bv for a period of 12 months, or longer if necessary, after the completion of the rental period, with regard to the settlement of any damages or accidents, fines or other pending amounts;

7c) Lessees from outside the European Union must be able to identify themselves with a valid passport and must possess an international driver’s license;

7d) By signing the rental agreement, lessee declares to agree to the Terms and Conditions and the terms of payment of VanCamper bv, which can be requested at VanCamper bv, can be consulted on the website HYPERLINK “http://www.vancamper.eu/”www.vancamper.eu, on bluebirdcampers.com and which is available upon request at the Chamber of Commerce of Rotterdam (the Netherlands) under registration number (KvK nummer): 52189732. By signing the rental agreement, lessee and co-lessee(s) also agree to have their personal data, and that of co-lessee(s) included in lessor’s administrative files for registration purposes.

7e) Lessor will consider a lessee’s reservation final upon completion of the down-payment in accordance with the invoice and reception of a signed rental agreement.

8. Payments

8a) Lessee commits to pay the total amount of the rental fee, according to the invoice sent to them;

8b) Payment of the invoiced amount must take place under the following conditions:

– Within 10 days of the date of invoice the down-payment as stated on the invoice must be paid;

– The remaining invoiced amount must be paid no later than 4 weeks before the start of the rental period;

– All payments must be made with an indication of the invoice number, via bank transfer into the account of VanCamper bv as stated on the invoice;

8c) Upon handover of the camper, lessee must have paid the total rental fee. The deposit must be held by lessor upon the start of the rental period. Upon the handover at the end of the rental period the deposit will be returned to lessee in the same way lessee paid the deposit, after any deduction of costs and compensation for damages or any other costs;

8d) Lessor must have, in all cases, the rental fee at their disposal on the dates named on the invoice. If payment has not been made by lessee on named dates, lessor will have the right to cancel the reservation unilaterally.

8e) If lessee is negligent in paying, lessor may decide to cancel the rental agreement unilaterally and transfer their claim to a debt collection agency. The resulting judicial and / or extra-judicial costs will be completely paid by lessee;

8f) In case the rental agreement is realised within 4 weeks of the start of the rental period, lessee must pay the rental fee in one single payment. In that case the rental fee must be paid by lessee within one week of booking, or as soon as possible in agreement with lessor.

9. General provisions

9a) The use of the camper, inventory, and equipment, is at lessee’s risk;

9b) Deviations from the rental agreement and / or the Terms and Conditions are only valid when agreed in writing by lessor and lessee;

9c) Reservation of a camper for a certain rental period can only be requested and agreed upon by the lessee in person. Requesting a reservation can be done by the lessee via telephone, e-mail, in writing or via the website;

9d) Lessee and the co-lessee(s) who make use of the camper must be registered in the rental agreement and must be able to identify themselves with a driver’s license or passport. No persons other than the authorized lessee and co-lessee(s) are allowed to use the camper. Damage and / or costs caused by unregistered persons will be recovered from lessee;

9e) In case of negligence, deception, concealment, or illegal and / or reckless behaviour of lessee, lessor has the right to dissolve the rental agreement, confiscate the camper and recover damages from lessee;

9f) The camper is registered with the ANWB (Dutch automobile association) as part of the company membership.

The support package includes:

– In the Netherlands: 24 hour service, roadside emergency repair, transport and replacement driver.

– Outside of the Netherlands: roadside repair, transport, repatriation of the car, replacement driver, alternative transport in case of a breakdown that’s difficult to repair or after an accident abroad (maximum 30 days).

9g) Lessor is in no way responsible for the services provided by ANWB as mentioned under article 9f;

9h) Costs not covered by the ANWB support package (e.g. costs for hotel, taxi, restaurant, loss of vacation days) will be paid for by lessee. It is recommendable to take out travel insurance to cover these costs;

9i) Lessee must at all times respect the maximum number of passengers as stated by lessor. The maximum number of passengers is the same as the number of legally permitted seats inside the camper. While driving, it is not allowed to sit in the back of the vehicle. The legally permitted seats that are equipped with safety belts are the only seats that may be used while driving.

9j) Lessee is not allowed to use alcohol or drugs before and while driving the camper and must always follow the highway code of the country in which lessee and vehicle are located. Drugs must never be present inside the camper.

9k) All countries included in the European Union in which the international insurance card (Green card) is valid, may be visited with the camper. Countries that are partially or fully in a state of war, or that are under the threat of war or unrest, may absolutely not be visited. The maximum amount of time spent abroad with the camper is two months.

10. Handover and cleaning

10a) The camper will be delivered to lessee as follows:

– Clean on the inside

– Clean kitchen unit

– Clean upholstery

– Free of hair, smells, and smoke

– With a full tank of gas

10b) The camper must be returned in the same clean state as it was received (see 10a). Lessee must return camper with a full tank of gas.

In case lessee fails to do so, the following extra costs will be charged:

– Not clean on the inside: €100.-

– Not a clean kitchen unit (including inventory, excluding cool box): €50.-

– Not a clean cool box: €25.-

– Upholstery of chairs and mattresses not clean: €100.-

– Removal of smoke, scents, and hair: minimum of €125.-, also see articles 10c and 10d

– Not a full gas tank: €150.-

10c) As stated in article 2h, it is forbidden to smoke inside the camper at all times. Cleaning costs for removal of smoke scents and smoke will be completely recovered from lessee.

10d) Pet animals are not allowed inside the camper. Exceptions can be negotiated. In case lessor allows a pet animal to travel in the camper, the camper must be returned by lessee completely free of hairs and smells. In case lessee fails to do so, cleaning costs for removal of hair and smells will be completely recovered from lessee;

10e) Inspection of the camper and the inventory will take place immediately upon return of the camper, in the presence of lessor;

10f) In case inspection shows that parts of the inventory are missing or damaged, costs for replacement will be completely recovered from lessee;

10g) In case the deposit does not suffice for the total of the costs of replacement of inventory, repair of damages to inventory caused during the rental period, and / or any cleaning costs as stated in section 10, lessor will charge lessee for the extra amount.